A slow descent but all installed very correctly by Terry - and no need to request any solutions.
No problems found but "Management" would prefer it to be a little 'nippier'
Thank you
Do & Mike Townley
I phoned and asked several questions, they made appointment for a few days time!
On the said day Owner arrived very very promptly ! measured up and gave us a favourable quote! said straight away we would have one installed , a date was set for the next week!
Engineer arrived again on time, 2 hours later all installed!
working well so far with no problems!!
Thank you Suttons !!
I have already recommended the company to 2 people and will more .
Thank you Mark and your team
Many thanks
A1 company
They offered great advice, a number of options (without any hard sell) and went the extra mile to help us.
They managed to attend site to install within a couple of days from my initial call.
Good old fashioned customer service.
He went out of his way to fit us in and suggest a suitable and expedient solution. He was very friendly and understanding with our situation. He also advised what may be suitable based on experience other customers had even if it meant a lower cost option. Thank you.
Then just tried phoning and surprised to have an answer - Mark Sutton himself! He listened to the problem and took the matter seriously - so much so that he drove the 40 miles to our house arriving within 90minutes of our original call. Needless to say he fixed the stairlift and it was operational again- much to my wife's relief.
Quite amazing in these days, to have the owner of the business turn out on a Sunday morning because a customer is in trouble.
Thanks Mark. Excellent service from an excellent company.
The engineer was superb, he sat and explained very clearly to my 92 year old Nan how the service of her stairlift went and what he had found. He reassured her it was working well and did not try to upsell anything. She thought he was very professional and friendly and would be only too happy to use Sutton Stairlifts again.
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Trusted Stairlift Installation Across Westbury & The BA13 Area
Few Wiltshire landmarks are as recognisable as the Westbury White Horse.
Cut dramatically into the hillside above the town, it watches over generations of families living across BA13 – from older properties near the town centre to newer developments around Leigh Park and Bitham Park. Many of those homes share one thing in common. They were built around stairs.
For years, that barely registers. Then life changes. Sometimes gradually through arthritis, reduced balance or general mobility decline. Sometimes suddenly after surgery, injury or illness. And almost overnight, the staircase becomes the most physically demanding part of the home.
At Suttons Stairlifts, we help people across Westbury continue living safely, comfortably and independently in the homes they already know.
We are an independent stairlift company supplying:
- New stairlifts
- Reconditioned stairlifts
- Rentals for straight stairlifts
- Curved stairlift systems
- Straight stairlift systems
- Stairlift servicing and repairs
Unlike larger national providers, our approach is deliberately straightforward.
That comes directly from the company’s roots. Suttons Stairlifts was founded after Mark Sutton experienced an unpleasant, high-pressure sales process while trying to arrange a stairlift for his own father. Instead of accepting that as normal, he built a local company focused on honesty, fairness and practical customer care.
On Mark’s retirement in 2022 he passed the reins of the company to his Chief Engineer, Max Spenn, who has continued to build the business. With Max in the driving seat the business is scaling new heights, never losing sight of its ethos of honesty, reliability and integrity.
Stairlifts Installed Throughout Westbury & West Wiltshire
We regularly install stairlifts across:
Westbury town centre
Frogmore
Bitham Park
Leigh Park
The Ham
Chalford
Westbury Leigh
Dilton Marsh
Bratton
Heywood
Edington
Westbury contains a broad mix of property styles. Older hillside homes often feature steeper staircases or tighter turns, while modern estates may have wider, more straightforward layouts.
Every staircase requires individual assessment. Before recommending any system, we evaluate:
- Staircase shape
- Available landing space
- User mobility levels
- Transfer safety
- Long-term accessibility needs
A good stairlift installation should feel natural. Not intrusive.
Maintaining Independence At Home
One of the biggest misconceptions about stairlifts is that they are only for people with severe mobility problems.
That is rarely true. Most customers contact us much earlier than that. The staircase may still be manageable. But it has become tiring. Uncomfortable. Unsettling. That uncertainty gradually changes how people use their homes.
Bedrooms become harder to access. Carrying items upstairs feels risky. Some people begin avoiding the upper floor entirely unless absolutely necessary.
A stairlift changes that. It restores routine.
For many households across Westbury, staying in a familiar property surrounded by neighbours, memories and established routines matters enormously. Mobility support helps preserve that normality.
Many straight stairlift installations can be completed within a few hours.

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Straight Stairlifts in Westbury
Straight stairlifts are suitable for staircases without bends or directional turns. These systems are compact, reliable, easy to operate and quick to install.
Features include:
- Fold-away seating
- Swivel chairs
- Safety sensors
- Battery-powered operation
- Simple ergonomic controls
Many straight stairlift installations can be completed within a few hours.
Curved Stairlifts For Older Wiltshire Homes
Many properties around Westbury and surrounding villages include split staircases, half-landings, tight corners and narrow staircase sections.
Curved stairlift systems are custom-manufactured around the exact dimensions of the staircase. This creates smoother, safer movement around bends while maximising available space.
Every curved rail is bespoke.
Homes around Bratton, Dilton Marsh and older parts of Westbury frequently require this type of installation.
Reconditioned Stairlifts in BA13
A professionally refurbished stairlift can provide excellent long-term mobility support at a lower overall cost.
Every reconditioned stairlift supplied by Suttons is:
Thoroughly tested
Professionally serviced
Safety inspected
Installed by experienced engineers
Refurbished prices depend upon stock and also the size and shape of the stairs as we always endeavour to provide the most reasonable cost.
Each system also includes warranty cover for additional peace of mind.
Stairlift Rental Across Westbury
Not every mobility issue is permanent.
We regularly install rental stairlifts for customers recovering from:
Hip surgery
Knee replacements
Temporary injuries
Rehabilitation periods
Illness recovery
Straight stairlift rental starts from £55 per month plus an installation fee of £495 which covers the first month’s rental, repairs, annual servicing and removal when no longer needed. A minimum term of 3 months applies.
Rental systems can also help families manage short-term care arrangements without committing to a full purchase.
Suttons installs superior stairlifts across Somerset and Devon from our base in Shepton Mallet, Somerset.
We serve all the Plymouth PL1 postcodes and along the Devon coast covering the South Hams area down to Torbay, including Totnes, Dartmouth, Kingsbridge, Salcombe, Buckfastleigh and Ivybridge.
We’re busy in and around Bristol, too, from the city centre and Redcliffe out to suburbs like Stoke Bishop, Westbury on Trym, Sneyd Park and Henleaze.
We fit and service stairlifts in beautiful Bath and the surrounding villages, and beside the seaside across Weston-super-Mare.
Book a free stairlift consultation today.
Call 01749 346 900 in Somerset, or 01803 678 073 in Devon.
Stairlift Repairs & Servicing in Westbury
Once installed, a stairlift quickly becomes essential daily equipment. Routine servicing helps maintain:
Reliability
Battery performance
Smooth operation
Long-term safety
If a problem develops, our engineers aim to respond promptly across BA13 and surrounding Wiltshire communities.
We understand how disruptive stairlift faults can feel when somebody relies on the system every day.
Why Customers Across West Wiltshire Choose Suttons Stairlifts
A large percentage of our work comes from recommendations. That happens because people value:
- Honest advice
- Friendly engineers
- No-pressure consultations
- Clear pricing
- Reliable aftercare
We believe arranging a stairlift should feel reassuring. Not intimidating.
Arrange Your Free Westbury Stairlift Consultation
We provide free, no-obligation stairlift surveys throughout Westbury and the wider BA13 postcode area. During the consultation we:
- Measure the staircase carefully
- Discuss mobility concerns
- Recommend suitable stairlift systems
- Explain fitting requirements
- Provide a clear quotation
Straightforward advice. Experienced local engineers. No aggressive sales tactics.
Local and reliable
We aim to provide an ethical, reliable and prompt service to our valued customers
Independent Business
As an independent, well-established company we have worked hard to establish an affordable, dependable and honest service that we can be proud of.
Professional and Experienced Installation
Our qualified, friendly and experienced engineers listen to our customers’ needs and provide honest advice.
Exceptional Service
Thanks to personal recommendations from satisfied customers referring us to friends and relations we have achieved a solid reputation for integrity and exceptional service.
Free Assessment and Survey
A free, no-obligation quote to assess your needs and preferences with no hidden costs.
Honest Advice
Proud of our no-pressure service putting the needs of the customer first.
Just a call to Suttons Stairlifts on 01749 346 900 can change your life.
We’ll find a stairlift solution to suit you, whether you need mobility assistance for the short or long term.
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Suttons Stairlifts supplies, installs, repairs, removes and services stairlift across Somerset and neighbouring Wiltshire, as well as across Dorset and down to Plymouth and South Devon. An experienced team of stairlift technicians work in and around Bath, Bristol, Yeovil, Weston-super-Mare, Burnham-on-Sea, Warminster, Bridgwater, Wincanton, Shaftesbury, Taunton, Exeter, Torquay, Plymouth and the South Hams as well as all the towns and cities in between.