We had been thinking about a stair lift for my husband, but thought they would be out our price range! but through a friend who recommended Suttons!
I phoned and asked several questions, they made appointment for a few days time!
On the said day Owner arrived very very promptly ! measured up and gave us a favourable quote! said straight away we would have one installed , a date was set for the next week!
Engineer arrived again on time, 2 hours later all installed!
working well so far with no problems!!
Thank you Suttons !!

Couldn't recommend Suttons more. From first contact to installation all was smooth, simple and no hard sell. Extremely happy with my new Stair lift.

Suttons proved to be a really excellent company to deal with. They are efficient, professional and very pleasant. Everything happened on time, so I now have a reliable and elegant stairlift that has transformed my life. I would recommend them without reservation.

Excellent service. Understand individual needs and accommodate them. Fast efficient service

Really good service and installation was quick and efficient. Pleased with stairlift and competitive price.

My mum needed a stairlift fitted so that she could come home from hospital after she had a fall and needed a hip replacement. I contacted Max at Sutton’s Stairlifts and he came and measured up the next day. He was able to recommend several solutions to keep the cost down whilst also automating as many of the functions as possible because my mum has Parkinson’s. The engineer (Dan - who was great, very thorough and helpful) came one week later to fit the new lift. This meant that mum could be discharged from hospital and could go upstairs to bed from day one. I would not hesitate to recommend Sutton’s Stairlifts. They are very responsive with excellent communication and service. We couldn’t be happier with the stairlift which has enabled my mum to stay in her own home.

Suttons stairlifts were excellent from the initial contact, survey and installation. They communicated well, they turned up on the day they said they would and the installer (Terry) was very accommodating and carried out his work in a tidy, friendly and timely manner. The stairlift looks well made and very good quality so all in all a well deserved 5 stars.

Excellent service,friendly staff and a good price,i would highly recommend Suttons Stairlifts . Thank you Max and Dan, top people.

I had my stairlift installed yesterday by Max. It was done efficiently, with great care and in a friendly and helpful manner. I have to say I am delighted with the end result and know that it will add considerably to the quality of my life living with osteoarthritis. Thank you Suttons for the care and efficiency taken.

just had my stairlift installed, by Suttons of Shepton Mallet there two employees Alex and Dan were brilliant, efficient, worked quickly and cleanly . All questions answered in plain English and nothing was to much trouble. The best two workers I had in my house for a very long time a credit to SUTTONS.

We had a great service. The team were always prompt in answering enquiries, always kept us informed re progress of the stairlift arriving and we were very pleased with the final result, and the way it was installed. Very highly recommend this company!

Great service, very friendly and professional. Would highly recommend.

Suttons are a very caring, friendly company with great experience in helping you choose the right stairlift for you and your home. We had to have one made for our stairs as it has a curve at the top, yet from time of order to having it installed was only 3 weeks. The 2 young men that came and fitted it only took them 2 and a half hours to install and demonstrate the chair and no mess to clean up.
I have already recommended the company to 2 people and will more .
Thank you Mark and your team

Excellent service my dad is very pleased with it many thanks.

Brilliant and brilliant service many thanks

Outstanding service. Arrived in 20 minutes and diagnosed a flat battery which was replaced on the spot.

Can’t thank the staff at the Shepton Mallet branch of Suttons Stairlifts enough for the way they installed a stairlift for my husband which then needed to be removed with an hour’s notice to allow ambulance personnel to have free access to use a stretcher. Everything was dealt with extremely quickly and it was made so simple - no unwanted sales jargon, everything explained properly and no added costs - would definitely recommend to anyone who wants first class service.

Sutton's were brilliant fitting a stair lift into a tight space

We received the name of Suttons Stairlifts by recommendations from a friend, and they were as our friend told us, nothing was to much trouble for all the staff who attended and fitted the lift. would highly recommend them. many thanks.

Excellent service with friendly staff. Very user friendly assessment. Nothing was too much trouble. We highly recommend this company

Absolutely delighted with this company. I broke my hip and whilst I was in hospital my daughter contacted Sutton's. They came to the property (which has a longer than average staircase) advised us on the type of stairlift to suit my needs and installed a refurbished stairlift promptly and efficiently. The installers were knowledgeable, polite and reassuring.

Very prompted excellent service. Thankyou Max for the speedy help in getting my elderly aunts stairlift working straight away.
Many thanks
A1 company

Excellent product and service.highly recommended

Sutton were extremely helpful and I would certainly recommend you give them a call.
They offered great advice, a number of options (without any hard sell) and went the extra mile to help us.
They managed to attend site to install within a couple of days from my initial call.
Good old fashioned customer service.

Sutton's Stairlifts are a brilliant company to deal with, there is no hard sell and their Stairlifts are amazing quality. It has changed my mother's life, she is delighted with it. I can thoroughly recommend them.

Mark was amazing at a time we needed help and support for my Mum who was battling cancer.
He went out of his way to fit us in and suggest a suitable and expedient solution. He was very friendly and understanding with our situation. He also advised what may be suitable based on experience other customers had even if it meant a lower cost option. Thank you.

Sunday morning - wife disabled following a stroke - stairlift stuck at top/head of stairs. All attempts to make it work failed. Left a mssg on Suttons website hoping to get help early on Monday.
Then just tried phoning and surprised to have an answer - Mark Sutton himself! He listened to the problem and took the matter seriously - so much so that he drove the 40 miles to our house arriving within 90minutes of our original call. Needless to say he fixed the stairlift and it was operational again- much to my wife's relief.
Quite amazing in these days, to have the owner of the business turn out on a Sunday morning because a customer is in trouble.
Thanks Mark. Excellent service from an excellent company.

Wonderful service. Great value for money. Honest company.
The engineer was superb, he sat and explained very clearly to my 92 year old Nan how the service of her stairlift went and what he had found. He reassured her it was working well and did not try to upsell anything. She thought he was very professional and friendly and would be only too happy to use Sutton Stairlifts again.

An excellent service when my parents urgently needed a stairlift. Fully installed within 48hrs of our enquiry. Highly recommended.

When we needed a stairlift installed urgently Mark fitted one within a few days. He fitted it where other firms had said it couldn't be done. It has been a life changer, thank you so much!!

We are delighted with the stair lift. Our stair case is curved and Mark came up with a pleasing solution. We would strongly recommend them.

My mother had a re-conditioned stair lift installed on 9.9.21, it is absolutely brilliant. Very neat, very easy for mum to use. This will make such a difference to her. The quality of the stair lift and workmanship is top grade. Thanks very much.

This company installed a stair lift for my parents that is going to be of massive, positive benefit to their lifestyle and their ability to continue living in the house where they have lived for over the last 50 years. My parents both remarked to me that all the workers from this company who came out to the property to discuss their options, survey their requirements and later install the stair lift were courteous and professional. No pressure was put on my parents to 'make a sale' for the company, they were given space to decide what they needed. At installation, the initial seat (a refurbished model) did not work with the lift, but the company supplied a new one at no quibble and no extra cost. My impresison is that this company cares a great deal about their customers and does a good job. Recommended.

Excellent professional service for a stairlift removal only took just over 15 minutes because they know what they are doing and I dont. This company will not rip you off and provide good value service. Many thanks to Jeanette in the office

Mark Sutton visited us in Wells on Tuesday to quote on a stairlift. The stairlift was installed on Thursday. Fabulous service all round. Highly recommend Sutton Stairlifts and their pricing is so good too

I don't normally provide reviews but in this case I feel that that the service was excellent from the initial assessment and quote through to supply of equipment and installation. The stairlift is refurbished and signs of previous use are minor.

Having talked to the "Major St airlift providers" I sought a local provider on recommendation of a friend. Mark Sutton came and gave us a friendly "no pressure" quote. I then told the other other bidders "no thank you". I was then subject to some hard sell from them. Mark Sutton's approach was refreshingly relaxed. No pressure. The result is a super chairlift fitted in three hours at a reasonable price. Highly recommended.

Suttons , have been so helpful . The Gentleman who fitted the stairlift was very Polite and had full PPE , . Highly Satisfied with Suttons

Very fast delivery and set up. So pleased with the stairlift I purchased from Suttons for my husband it has made such a difference to his life. The service we received was very good and Mark went out of his way to get it installed on our very narrow staircase so that my husband could now get upstairs. Thanks .

Very happy with our stairlift & service we received from Mark.

My brother and I contacted Suttons on behalf of my Mum, who needed help with her mobility. We were very impressed with their service - they visited at the time promised to survey the requirement, no hard sell, and a very clear and fair quote with a number of options. Fitting was quick and efficient, on time again, and Mark was very friendly and understanding when explaining to Mum how to use the lift. We had signed up for a refurbished lift, and when there was a problem with the chair rotating a few weeks later they attended and fixed it the same day. We have no hesitation in recommending them. Mr B. Sparkford, Somerset