Frequently Asked Questions

What happens if there is a power cut?

Our stairlifts are powered by battery so if there was a power cut, they will still function afterwards and when the power returns the batteries are recharged by the attached trickle charger. Remember, even after installation if you have any questions or worries about your stairlift just call us and we will be happy to discuss. All our stairlifts fit to the stair treads so no damage is caused to the walls or main fabric of the house.

What happens when we no longer need the stairlift?

Unlike most companies we offer a buyback option or free removal of your stairlift, subject to age, location and type of stairlift.

What happens if my stairlift develops a fault?

In the event that your stairlift develops a fault just give us a call. Very often the problem is a simple one, which can be resolved over the phone. If not, one of our engineers will endeavour to be with you as soon as possible, probably within an hour or two and definitely within 24 hours of your call.

Do you service stairlifts supplied by other companies?

Yes, we do. Our team has had many years’ experience and can fix most makes and manufacturers.

Do you supply reconditioned stairlifts?

Yes, we do. When we survey your requirements, we will provide a detailed quote covering your needs and if we have a reconditioned unit that fits your needs, we will give you that option.

How quickly can I have a stairlift installed?

We aim for installation within 3 days of you placing your order. If we have the correct stairlift in stock installation could be as soon as the next day! Curved stairlifts are made to fit the exact curve of your stairs and manufactured to order. This can take between 5 days to 3 weeks before installation.

Do stairlifts use a lot of electricity?

Stairlifts are designed to be left on, so that the batteries are constantly charged. This avoids the frustration of coming to a complete halt halfway up or down the stairs. It could be potentially worse if you were to switch off the stairlift for extended periods of time as the batteries could lose their charge, meaning the stairlift won’t operate when you turn it back on. If that were to happen, you would have to wait for the batteries to recharge fully before being able to use your stairlift.

The re-charging and running costs of our stairlifts are extremely low and typically around the same as leaving a small tv on standby. You can expect to pay around £10 per year to run your stairlift.

I want to ask another question

How do I measure my stairs?

Step 1

Measure from the top step to the bottom floor area

Stand at the top of the stairs and measure from the top stair tread (A) and extend your tape measure down the staircase. 

The tape measure should lightly touch each edge of every stair tread and the tip of the tape measure should be extended right down to the bottom floor area (B) which is past the very first stair tread.

Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

Step 2

Measure the width of the staircase:

Measure the width of the staircase from (C) to (D) making sure you measure from the skirting board and not the wall.
Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

Step 3

Which side of stairs left or right?

Stand at the bottom of the stairs and look up the staircase to determine if it would go on the left side or the right side of the stairs. The most common side for a stairlift to be installed is the wall side. If the staircase is open plan, then determine which side would be most practical for access to the stairlift from the bottom of the stairs.

Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

Step 4

Measure the bottom of the clearing distance

Measure from the end of the bottom step (E) to the nearest obstacle (F). This could be a near by door, radiator, wall or cupboard for example. By measuring the clearing distance, it will give you an idea as to how much room is available at the bottom of the stairs. A minimum space is required of around 18” – 20” for the stairlift to be parked for getting on and off safely. If the space is limited, you may require a hinge or a slide track system.

Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

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We pride ourselves on a “no-pressure”, professional service. Contact us today for more information and to arrange a FREE no obligation quote!

With headquarters in Shepton Mallet, Somerset, Suttons Stairlifts supplies, installs, repairs, removes and services stairlifts across the county and neighbouring Wiltshire, as well as across Devon, down to the Plymouth and the Devon south coast and the South Hams area. An experienced team of stairlift technicians work in and around Yeovil, Weston Super Mare, Plymouth, the South Ham area and all the towns and cities in between.