Frequently Asked Questions

Stairlifts are a vital part of every user’s day to day life. They are a modern mobility aid that gives users independence in their own homes. As a substantial piece of machinery, it is essential to keep your stairlift in the best condition possible and prevent any major failings. Prevention is the best method in keeping maintenance costs low and minimal.

How often should stairlifts be serviced?

We recommend that you have your stairlift serviced and safety checked by a qualified professional once every 12 months.

How long do stairlifts last?

Stairlifts are a considerable investment in both your home and your purse. It’s not unreasonable to expect your stairlift to last a significant amount of time. The average lifespan of a stairlift can range between 10 and 15 years. The best way to increase the lifespan of your stairlift and keep it running smoothly is regular maintenance from qualified professionals.

How long do stairlift batteries last?

Stairlifts are powered by rechargeable batteries that are constantly being charged when ‘parked’ and not in use. However, it will need to be plugged into a nearby power outlet. A stairlift will use its fully-charged batteries to remain operational in the event of a power cut and can still be used for at least 10 rides up and down the stairs.

For the health of the battery, it is advised to make sure the stairlift is kept in regular use. If you leave your stairlift idle for an extended period of time you run the risk of your batteries failing and needing to be replaced.

How much electricity does a stairlift use?

Even though stairlifts run on batteries, the unit that charges the batteries will be plugged into the mains electricity outlet. A stairlift installed in the home should not take up a noticeable amount of extra usage and uses around the same amount of electricity as a low-energy light bulb.

At Sutton Stairlifts, we offer a combined service and safety check for an excellent competitive price across Somerset, Bath, Bristol, Wiltshire, Plymouth and the Devon south coast. Get in touch with our friendly team today to discuss your stairlift service and safety check. Call us on 01803 678073 for Devon and 01749 346900 for all other areas.

What happens if there is a power cut?

Our stairlifts are powered by battery so if there was a power cut, they will still function afterwards and when the power returns the batteries are recharged by the attached trickle charger. Remember, even after installation if you have any questions or worries about your stairlift just call us and we will be happy to discuss. All our stairlifts fit to the stair treads so no damage is caused to the walls or main fabric of the house.

What happens when we no longer need the stairlift?

Unlike most companies we offer a buyback option or free removal of your stairlift, subject to age, location and type of stairlift.

What happens if my stairlift develops a fault?

In the event that your stairlift develops a fault just give us a call. Very often the problem is a simple one, which can be resolved over the phone. If not, one of our engineers will endeavour to be with you as soon as possible, probably within an hour or two and definitely within 24 hours of your call.

Do you service stairlifts supplied by other companies?

Yes, we do. Our team has had many years’ experience and can fix most makes and manufacturers.

Do you supply reconditioned stairlifts?

Yes, we do. When we survey your requirements, we will provide a detailed quote covering your needs and if we have a reconditioned unit that fits your needs, we will give you that option.

How quickly can I have a stairlift installed?

We aim for installation within 3 days of you placing your order. If we have the correct stairlift in stock installation could be as soon as the next day! Curved stairlifts are made to fit the exact curve of your stairs and manufactured to order. This can take between 5 days to 3 weeks before installation.

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How do I measure my stairs?

Step 1

Measure from the top step to the bottom floor area

Stand at the top of the stairs and measure from the top stair tread (A) and extend your tape measure down the staircase.

The tape measure should lightly touch each edge of every stair tread and the tip of the tape measure should be extended right down to the bottom floor area (B) which is past the very first stair tread.

Step 2

Measure the width of the staircase:

Measure the width of the staircase from (C) to (D) making sure you measure from the skirting board and not the wall.

Step 3

Which side of stairs left or right?

Stand at the bottom of the stairs and look up the staircase to determine if it would go on the left side or the right side of the stairs. The most common side for a stairlift to be installed is the wall side. If the staircase is open plan, then determine which side would be most practical for access to the stairlift from the bottom of the stairs.

Step 4

Measure the bottom of the clearing distance

Measure from the end of the bottom step (E) to the nearest obstacle (F). This could be a near by door, radiator, wall or cupboard for example. By measuring the clearing distance, it will give you an idea as to how much room is available at the bottom of the stairs. A minimum space is required of around 18” – 20” for the stairlift to be parked for getting on and off safely. If the space is limited, you may require a hinge or a slide track system.

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We pride ourselves on a “no-pressure”, professional service. Contact us today for more information and to arrange a FREE no obligation quote!

For Devon

For Somerset

With headquarters in Shepton Mallet, Somerset, Suttons Stairlifts supplies, installs, repairs, removes and services stairlifts across the county and neighbouring Wiltshire, as well as across Devon, down to the Plymouth and the Devon south coast and the South Hams area. An experienced team of stairlift technicians work in and around Yeovil, Weston Super Mare, Plymouth, the South Ham area and all the towns and cities in between.

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Call 01749 346 900

Call 01803 678 073