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Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

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Book Yours Today

Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

Call 01749 346 900

For Somerset Customers

Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

Call 01803 678 073

For Devon Customers

Suttons Stairlifts Ltd

Prompt, Professional Stairlift Repairs

Rodney Male
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“We received the name of Suttons Stairlifts by recommendations from a friend, and they were as our friend told us. Nothing was too much trouble for all the staff who attended and fitted the lift. We would highly recommend them, many thanks.”
Dawn Waterfield
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“Excellent service with friendly staff. Very user-friendly assessment and nothing was too much trouble. We highly recommend this company.”
C. Hayward
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“Absolutely delighted with this company. I broke my hip and whilst I was in hospital my daughter contacted Sutton Stairlifts. They came to the property, which has a longer-than-average staircase and advised us on the type of stairlift to suit my needs. They installed a refurbished stairlift promptly and efficiently. The engineers were knowledgeable, polite and reassuring.”
Julie Morey
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“A very prompt excellent service. Thank you, Max, for the speedy help in getting my elderly aunt’s stairlift working straight away. Many thanks. A1 company.”
Dom Russell
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“Sutton Stairlifts were extremely helpful and I would certainly recommend you give them a call. They offered great advice, and a number of options - without any hard sell, and went the extra mile to help us. They managed to attend to the site to install it within a couple of days of my initial call. Good, old-fashioned customer service.”


Quick Response Stairlift Repairs

Our good reputation is built on trust, therefore the last thing we will do is leave you stairlift-less if your stairlift malfunctions or develops a fault.

Our stairlift repair service is as professional as our efficient installations, carried out by experienced, trained technicians.

Our stairlifts are covered by 12 or 24 month warranties, which we are pleased to honour in the unlikely event that you experience a problem with your new or reconditioned stairlift.

We repair stairlifts across a wide area across Somerset, Wiltshire, including Bristol and Bath,  and across Devon down as far as Plymouth and The South Hams.

We have found that very often the cause of a problem with your stairlift is simple to resolve and we can talk you through it in a phone call. If this is not possible, we’ll have one of our engineers visit you as soon as possible – probably within an hour or two and definitely within 24 hours of your call, no matter where you live.


Stairlift Troubleshooting

Being a mechanical device stair lifts can malfunction on occasion due to worn or displaced components. We can easily fix most mechanical problems, but before you call us in there are a few checks you can make yourself to save time on a service call.

If your stair lift isn’t operating check to make sure all the power switches are turned on, and that the key is in the on position.

This could be caused by the batteries not being charged, usually because the chair is parked incorrectly and the swivel seat is not in the right position.

If your stairlift stops en route to the top or bottom, there could be an obstruction on the rail causing sensors to trigger, stopping the chair.

If your stairlift’s remote control isn’t working, it may need new batteries.

If you’re still having problems after making basic checks, please get in touch with us for some professional help.


Owner’s Manual

As the owner of a stairlift it is very wise to familiarise yourself with the owner’s manual and take note of any important maintenance advice to help keep your stairlift in tip-top working order. You can also call our experts any time for advice and information about the operation and maintenance of your stairlift.

Your manual will also explain the meaning of any error codes which may show on your stair lift, to help with diagnosing any problems.

If you have mobility problems and are home alone we recommend that you carry a mobile phone when using your stairlift, so you can call for assistance in the unlikely event that your stairlift won’t start.

Contact Us

Get in touch

We pride ourselves on a “no-pressure”, professional service. Contact us today for more information and to arrange a FREE no obligation quote!

At Sutton Stairlifts Ltd, we install, replace and repair new and refurbished stairlifts for highly-satisfied customers across the Somerset and Devon counties. Our headquarters are in Shepton Mallet, Somerset. However, our highly experienced team of stairlift engineers operate in and around Bath (BA1), Bridgwater (TA5, TA6, TA7), Bristol (BS1, BS2), Dorchester (DT1, DT2), Glastonbury (BA6), Plymouth (PL1, PL2), Southam Ham PL21, Taunton TA1, Weston-Super-Mare (BS22), Wells BA5, Yeovil (BA20), Somerset & Devon.