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We know that before you take the big step of deciding to have a stairlift installed in your home, you will have many questions to ask. We can’t cover all your queries here, but as experienced stairlift suppliers we have distilled our customers’ questions down into a list of those we are asked most often. We hope this list helps to make you enthusiastic about embarking on your stairlift journey – and of course we’ll happily tell you anything else you need to know if you get in touch with our friendly team.
We recommend that you have your stairlift serviced and safety checked by a qualified professional once every 12 months.
We can’t put a definite figure on it, but your stairlift should last a significant amount of time, particularly if it is maintained by qualified professionals.
Rechargeable stairlift batteries have an average lifespan of five years if the lift is used and parked correctly to recharge. For the health of the battery it is advisable to use the stairlift regularly. If the stairlift is left unplugged for an extended period of time you run the risk of the batteries being depleted and needing to be replaced.
Even though stairlifts run on batteries, the unit that charges the batteries will be plugged into the mains electricity outlet. A stairlift installed in the home should not take up a noticeable amount of extra usage and uses around the same amount of electricity as a low-energy light bulb.
A stairlift uses its fully-charged batteries to remain operational if the power goes off – it will still work to carry you for at least 10 rides up and down the stairs. Once the power returns the batteries will start charging again, attached to the trickle charger.
Our skilled engineers can have your stairlift installed in as little as two or three hours. Once the stairlift is fitted the engineer will take time to explain how to use it – only when you are 100% comfortable with your stairlift will he leave. All our stairlifts fit to the stair treads so no damage is caused to the walls or main fabric of the house. Our engineers are extremely tidy and leave your stairs and hallway clean, with all packaging removed.
Unlike most stairlift companies we offer removal of your stairlift for a small fee, however if it has been installed for an unexpectedly short period of time we may remove free of charge.
Yes, the Handicare 1000 straight stairlift is available in an outdoor version – perfect for straight flights of stairs up to a front door or to access a deck, for example. The Handicare 4000 exterior is the model to choose for tricky curved outdoor stairs.
If your stairlift develops a fault just give us a call. Very often the problem is a simple one, which can be resolved over the phone. If not, one of our engineers will call on you as soon as possible.
We aim for installation within a week of you placing your order. If we have the correct stairlift in stock we can install it within a few days. Curved stairlifts are tailor made to fit the exact curve of your stairs and manufactured to order, so these could take two or three weeks to be ready for installation.
Stairlifts are designed to travel at a speed governed by British Standards, which is equivalent to a gentle walking pace.
No, the stairlift rail will be fitted to the treads of the stairs (over any carpeting), not fixed to the wall.
Stand at the top of the stairs and measure from the top stair tread (A) and extend your tape measure down the staircase.
The tape measure should lightly touch each edge of every stair tread and the tip of the tape measure should be extended right down to the bottom floor area (B) which is past the very first stair tread.
Stand at the bottom of the stairs and look up the staircase to determine if it would go on the left side or the right side of the stairs. The most common side for a stairlift to be installed is the wall side. If the staircase is open plan, then determine which side would be most practical for access to the stairlift from the bottom of the stairs.
Measure from the end of the bottom step (E) to the nearest obstacle (F). This could be a near by door, radiator, wall or cupboard for example. By measuring the clearing distance, it will give you an idea as to how much room is available at the bottom of the stairs. A minimum space is required of around 18” – 20” for the stairlift to be parked for getting on and off safely. If the space is limited, you may require a hinge or a slide track system.
We pride ourselves on a “no-pressure”, professional service. Contact us today for more information and to arrange a FREE no obligation quote!
Our headquarters are in Shepton Mallet, Somerset. However, our highly experienced team of stairlift engineers operate in and around Bath (BA1), Bridgwater (TA5, TA6, TA7), Bristol (BS1, BS2), Dorchester (DT1, DT2), Glastonbury (BA6), Plymouth (PL1, PL2), Southam Ham (South Hams) PL21, Taunton TA1, Weston-Super-Mare (BS22), Wells BA5, Yeovil (BA20), Somerset, Wiltshire, Dorset, and Devon. Call us on 01803 678 073 for Devon or 01749 346 900 for Somerset.