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Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

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Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

Call 01749 346 900

For Somerset Customers

Sutton Stairlifts, Shepton Mallet, Glastonbury, Taunton, Exeter, Plymouth

Call 01803 678 073

For Devon Customers

Suttons Stairlifts Ltd

Top 5 Considerations Before You Buy a Stairlift in the UK

Rodney Male
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“We received the name of Suttons Stairlifts by recommendations from a friend, and they were as our friend told us. Nothing was too much trouble for all the staff who attended and fitted the lift. We would highly recommend them, many thanks.”
Dawn Waterfield
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“Excellent service with friendly staff. Very user-friendly assessment and nothing was too much trouble. We highly recommend this company.”
C. Hayward
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“Absolutely delighted with this company. I broke my hip and whilst I was in hospital my daughter contacted Sutton Stairlifts. They came to the property, which has a longer-than-average staircase and advised us on the type of stairlift to suit my needs. They installed a refurbished stairlift promptly and efficiently. The engineers were knowledgeable, polite and reassuring.”
Julie Morey
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“A very prompt excellent service. Thank you, Max, for the speedy help in getting my elderly aunt’s stairlift working straight away. Many thanks. A1 company.”
Dom Russell
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“Sutton Stairlifts were extremely helpful and I would certainly recommend you give them a call. They offered great advice, and a number of options - without any hard sell, and went the extra mile to help us. They managed to attend to the site to install it within a couple of days of my initial call. Good, old-fashioned customer service.”

Top 5 Considerations Before You Buy a Stairlift in the UK

Purchasing a stairlift is a significant decision that can greatly enhance the quality of life for individuals with mobility challenges. For those in the UK, there are specific considerations to keep in mind to ensure you choose the best stairlift for your needs. Here are the top five factors to consider before buying a stairlift in the UK:

1. Assess Your House Type and Staircase Design

The architecture of UK homes varies widely, from modern flats to traditional Victorian terraces. The type and design of your staircase will heavily influence your stairlift options. Consider the following:

  • Straight or Curved Staircases: Straight stairlifts are generally less expensive and simpler to install. However, if your staircase has curves, landings, or turns, a custom-built curved stairlift will be necessary.
  • Narrow Stairs: Many older UK homes have narrow staircases. Ensure the stairlift you choose is designed to fit comfortably without obstructing the staircase for other users.
  • Listed Buildings: If you live in a listed building, you may need special permissions to install a stairlift. It’s essential to consult with local planning authorities.

2. Understand the User’s Disability Needs

The primary reason for purchasing a stairlift is to meet the mobility needs of the user. It’s crucial to consider the specific requirements:

  • Weight Capacity: Ensure the stairlift can comfortably support the user’s weight.
  • Seating Options: Look for adjustable seating, padded seats, and swivel options to aid in getting on and off the stairlift.
  • Controls: Controls should be easy to use for those with limited dexterity. Options for joystick or remote controls can be beneficial.
  • Safety Features: Safety belts, footrest sensors, and emergency stop functions are essential to ensure the user’s safety.

3. Evaluate After-Sales Service and Warranty

Reliable after-sales service is vital for the long-term functionality of your stairlift. Consider the following when evaluating companies:

  • Warranty: A comprehensive warranty can save you from unexpected repair costs. Check the duration and what it covers (parts, labour, etc.).
  • Maintenance Plans: Regular maintenance is crucial for the safe operation of a stairlift. Enquire about available service plans and their costs (we do not offer service plans, just service and safety checks when the customer requires them. It would be good to get the words “safety check” in their somewhere.
  • Customer Support: Look for companies with strong customer support and quick response times for repairs and maintenance. Reading customer reviews can provide insight into their service quality.

4. Budget and Financing Options

Reliable after-sales service is vital for the long-term functionality of your stairlift. Consider the following when evaluating companies:

  • Warranty: A comprehensive warranty can save you from unexpected repair costs. Check the duration and what it covers (parts, labour, etc.).
  • Maintenance Plans: Regular maintenance is crucial for the safe operation of a stairlift. Enquire about available service plans and their costs (we do not offer service plans, just service and safety checks when the customer requires them. It would be good to get the words “safety check” in their somewhere.
  • Customer Support: Look for companies with strong customer support and quick response times for repairs and maintenance. Reading customer reviews can provide insight into their service quality.

5. Installation Process and Disruption

Installing a stairlift can cause some disruption to your home life. Consider the following to ensure a smooth installation process:

  • Installation Time: Ask about the typical installation timeframe. Straight stairlifts can often be installed in a few hours, while curved models might take longer.
  • Home Alterations: Ensure minimal disruption to your home. Professional installers should provide a clear plan on how they will handle the installation without causing damage to your property.
  • Training: After installation, proper training on how to use the stairlift safely is essential. Ensure the provider offers a comprehensive walkthrough.

Get in Touch

Choosing the right stairlift requires careful consideration of your home’s design, the user’s specific needs, and the quality of after-sales service. By thoroughly evaluating these factors, you can make an informed decision that enhances mobility and independence in your home. Suttons Stairlifts can offer tailored advice and support throughout the process. Contact us today for more information and to arrange a FREE no obligation quote!

At Sutton Stairlifts Ltd, we install, replace and repair new and refurbished stairlifts for highly-satisfied customers across the Somerset and Devon counties. Our headquarters are in Shepton Mallet, Somerset. However, our highly experienced team of stairlift engineers operate in and around Bath (BA1), Bridgwater (TA5, TA6, TA7), Bristol (BS1, BS2), Dorchester (DT1, DT2), Glastonbury (BA6), Plymouth (PL1, PL2), Southam Ham PL21, Taunton TA1, Weston-Super-Mare (BS22), Wells BA5, Yeovil (BA20), Somerset & Devon.